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FAQ
Delivery
How long is your delivery time?
6-9 days for caps from our range
7-10 days for caps with customised design such as embroideries, flags, labels and text.
9-18 days for caps with Logo
Payment and refund
I have returned my unwanted item but haven’t received a refund?
After you have received your confirmation e-mail that your return has been processed it takes 2-5 working days until your money is refunded. If you haven’t received your refund within this time, please contact us.
Exchange and return
How do I make a return/exchange?
Click here for all information regarding returns
Claim/Complaint
I have received a defective product and would like to claim the product. How do I do this?
If you believe that you have received a defective product, please contact us via e-mail at support@hatstore.co.in. State Claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible.
Products provided are not discoloured upon delivery, discoloured products are not covered by the Return policy as it is considered as normal wear.